Prerequisites and Requirements

Existing versions of EMS Web App must be manually uninstalled. Make sure to copy and save any files that have been customized.

The following information is necessary to successfully install the EMS Web App:

Prerequisites

EMS Platform Services is a prerequisite for installing and using the EMS Web App. If EMS Platform Services has not yet been installed in your environment, validate the hardware and software requirements for EMS Platform Services.

If your organization uses EMS Kiosk App, Google Integration, EMS for Outlook, or SAML authentication, then EMS Platform Services is already running in your environment.

  1. Before beginning the installation process, install or upgrade your EMS databases as outlined in the EMS Web App Installation Guide.
  2. Installation will prompt you to enter a web server. Special setup guides are available for Windows Server 2008/2008 R2 Web Server Setup Guide and Windows Server 2012/2012 R2 Web Server Setup Guide.  
  3. Install EMS Platform Services and connect EMS Web App to EMS Platform Services.

EMS Database Server Requirements

Compatibility Level

Version

 DB Compatibility

110

Microsoft SQL Server 2012 = 11.00.XXXX

110

120

Microsoft SQL Server 2014 = 12.00.XXXX

110 (avoid CL for 2014)

130

Microsoft SQL Server 2016 = 13.00.XXXX

130
140 Microsoft SQL 2017 version 14.00.XXX 140
150 Microsoft SQL 2019 version 15.00.XXX 150

Minimum System Requirements

  • Processor – 2.0 GHz and 4 cores or faster
  • Memory – 8 GB or more*
  • Hard-Disk Space – 2 separate physical drives of at least 6 GB; one for data, and the other for transaction logs (SCSI drives w/9ms access or better and RAID strategy for fault tolerance recommended)
  • Network Card – 100 / 1000 Mbps Ethernet, switched

*Specs apply for up to 100 concurrent users. Increased specs are required for 100+ concurrent users.

EMS Web Server Requirements

Operating System IIS VERSION

Windows Server 2016

 10.0

Windows Server 2012

8.0

Windows Server 2012 R2

8.5

Windows Server 2016

  
Prerequisites  

Application Pool Running 

2.0 or 4.0 depending on the EMS Software Application

.NET Framework 4.8

  
HTTP activation (Windows Feature)  
TLS Version Minimum TLS 1.2

Minimum System Requirements

Processor: 2.0 GHz and 4 cores or faster
Memory: 8 GB or more**
Hard-Disk Space: 1 GB or more

*For up to 100 concurrent users. Increased specs required for 100+ concurrent users.

*Requires an update to Windows Management Framework to version 3.
**= varies per EMS Software Application

EMS Web App Requirements 

Desktop Browser

Introduction to EMS for Outlook (please see Note below)

Microsoft Edge (latest)

Firefox (latest)

Chrome (latest)

Safari (Mac) (latest)

*= varies per application.

Software Requirements

URL Rewrite 2.1 for IIS*

*URL Rewrite 2.1 for IIS needs to be installed on the web server.

EMS Web App (Mobile)

Mobile Browser

Platform

Chrome

Android 4.4, 6.0, 7.0, 7.1 

iOS 9.x, iOS 10.x

Safari

iOS 9.x, iOS 10.x