EMS Integration to Microsoft^® Exchange Installation and Configuration Guide

EMS Integration to Microsoft^® Exchange is a component that integrates EMS Everyday User applications, such as EMS for Outlook and EMS Web App, with Microsoft^® Exchange. This module enables everyday users to view the availability of both meeting rooms and attendees, and send Outlook^® meeting invitations, all from within EMS Everyday User applications. 

This guide provides instruction for installing Integration to Microsoft^® Exchange for System Administration and IT users.

• System Requirements for Integration to Microsoft^® Exchange

• Install or Upgrade the Exchange Integration Web Service

• Configure Integration to Microsoft^® Exchange

• Use Application Pool Identity for Integration for Exchange Service Account

• Configure EWS Impersonation for Microsoft^® Exchange

  • Learn More About Exchange Web Services (EWS) Impersonation

• OAuth Configuration for Office 365 Exchange Online

Exchange Integration Flow

You must be licensed for EMS, EMS Web App, and Integration to Microsoft^® Exchange to configure and use this feature. If you are unsure if your organization is licensed for Integration to Exchange, or if you would like to learn more about it, please contact your Account Executive.

To install and configure Integration to Exchange, you will:

• Install the Exchange Integration Web Service
• Configure EMS Integration to Exchange
• Configure EWS Impersonation for Exchange Online (Office 365)

The following requirements must be met to install and configure Integration to Microsoft^® Exchange. See Also: System Requirements for Integration to Microsoft Exchange.

• EMS and/or EMS Web App Installed
• EMS must be installed and operational
• Valid Outlook Integration License

Contact Customer Support

• Option 1 (Recommended): Go to to search the Knowledge Base or submit a case.

• Option 2: Email emssupport@accruent.com.

• Option 3: Phone (800) 288-4565.