Enable Webex Integration in EMS Desktop Client

The Webex Integration can be globally enabled or disabled in the EMS Desktop Client and individually on Everyday User Process Templates.

The Webex Integration is available on Exchange-enabled and Google Workspace enabled Everyday User Templates.

  1. Navigate to System Administration > Settings > Parameters > Everyday User Applications.
  2. Select Enable Webex Integration.
  3. Click Edit.
  4. Set Description to Yes.
  5. Click OK.
  6. Click Close.

ClosedEnable Webex Integration on a Process Template Level

If you change the parameters on a template level, this overrides the global settings. You must clear the cache in EMS Platform Services after making any parameter changes.

  1. In the EMS Desktop Client, navigate to Configuration > Everyday User Applications > Everyday User Process Templates.
  2. Do one of the following:
    • For a new process template, click New.
    • To edit settings on an existing process template, double-click it.

    The Template dialog opens.

  3. On the Process Templates tab, in the Everyday User Application Settings pane, select Enable Integration to Microsoft Exchange.

    For Google Workspace environments, select Enable Integration to Google Workspace.

  4. Navigate to the Parameters tab.
  5. To filter the parameters, in Filter, type Webex.
  6. Select the Enable Webex Integration parameter.
  7. Click Edit.

    The Edit Parameter dialog opens.

  8. In Enable Webex Integration, click Yes.
  9. Click OK.
  10. On the Everyday User Process Template box, click OK.
  11. Click Close.