Install the EMS Automated Report Service

EMS has a built-in functionality that automatically emails reports to users. Learn how to Configure Automated Reports. 

The EMS Automated Report Service must be installed on a computer connected to the network and is running 24 hours a day. Existing versions of the EMS Automated Report Service must be manually uninstalled.  Install the EMS Automated Report Service on one computer/server only.

If you encounter issues starting the service, visit the Knowledge Base available in Accruent Access for a possible solution or contact Customer SupportCustomer Support.

To install the EMS automated report service:

  1. Verify the prerequisite software is installed.

  2. Manually uninstall any existing versions of the EMS Automated Report Service.

  3. Download the EMSAutomatedReportsSetup.msi onto the server that runs the service.

  4. Double-click EMSAutomatedReportsSetup.msi and follow the on-screen prompts. 

    We recommend that you accept the defaults.

  5. From Microsoft Windows Start menu, locate EMS Automated Report.
    The EMS Automated Report Configuration page appears.

  6. Review and complete or change the following settings:

    • Mode – type of authentication to the SMTP server

    • SMTP Server – SMTP server name or IP address

    • Use Gmail – check this option to set the service to use Gmail settings

    • Port Number – SMTP port (default = 25)

    • Use SSL – check this option if your SMTP server runs under SSL

    • User Name/Password – required if an authentication mode other than Unauthenticated is selected

  7. In the Databases section of the dialog, you can see a sample server and database (named ‘server’ and ‘database’). Select this entry, click Edit, and change the values to your EMS server and database name.

  8. In Delivery Database > Database tab, complete the following:

    • Server/Database – EMS server and database name

    • EMS Authentication/Windows Authentication – the method of authentication to this database

    • Email From – email address displayed in the From field of automated report emails that are sent

    • Enable Service Event Logging – activates Windows event logging

  9. After making your entries, click OK.

  10. Click OK again to save your EMS Automated Report Service Configuration settings.

    The EMS Automated Report Service is enabled.

See Also: Configure Automated Reports in the EMS Desktop Client User Guide.