Install or Upgrade the EMS Email Notification Service

EMS has a built-in functionality that alerts users of certain changes in the database.  With the optional EMS Email Notification Service, users can also be notified via email. If email notification is not required, there is no need to install the Email Notification Service. Standard notifications can still be generated and viewed by users who are logged into EMS.

The EMS Email Notification Service must be installed on a computer connected to the network and is running 24 hours a day.

Existing versions of the EMS Email Notification Service must be manually uninstalled. Install the EMS Email Notification Service on one computer/server only.

Install or upgrade the EMS Email Notification service:

  1. Verify the prerequisite software is installed.

  2. Manually uninstall any existing versions of the EMS Email Notification Service.

  3. Download the EMSEmailNotificationSetup.msi onto the server that runs the service.

  4. Double-click EMSEmailNotificationSetup.msi and follow the on-screen prompts.
    We recommend that you accept the defaults.

  5. Within your Microsoft Windows Start menu, locate EMS Email Notification. 

    The EMS Email Notification Configuration dialog opens.

  6. Review and complete/change the following settings:

    • Mode – type of authentication to the SMTP server

    • SMTP Server – SMTP server name or IP address

    • Use Gmail – check this option to set the service to use Gmail settings

    • Port Number – SMTP port (default = 25)

    • Use SSL – check this option if your SMTP server runs under SSL

    • User Name/Password – required if an authentication mode other than Unauthenticated is selected

    • Email Interval – the frequency with which the system generates notification emails

  7. In the Databases section of the dialog, you can see a sample server and database (named ‘server’ and ‘database’). Select this entry, click Edit, and change the values to your EMS server and database name.

  8. On the Database tab of the Notification Database dialog, complete the following:

    • Server/Database – EMS server and database name

    • EMS Authentication/Windows Authentication – method of authentication for this database

    • Email From – email address displayed in the From field of notification emails that are sent

    • Enable Email Notification – activates email notifications

    • Enable Group Notification – allows group notification rules to send emails

    • Enable Service Event Logging – activates Windows event logging

  9. Click the Service Order Settings tab and review/change the following:
    • Paper size – the paper size for the PDF file emailed
    • Highlight Days – number selected here determines the information highlighted on service order PDFs
    • Show Pricing – check if service orders should display pricing
    • Show Notes – check if service orders should display resource notes
    • Show Special Instructions – check if service orders should display resource special instructions

  10. After making your entries, click OK.

  11. Click OK again to save your EMS Email Notification Configuration settings.

    The Email Notification Service is now enabled.

See Also: Configure Notification Rules and Configure Group Notification Rules in the EMS Desktop Client Configuration Guide for information on defining Notification Rules.

If you encounter issues starting the service, visit the Knowledge Base available in Accruent Access for a possible solution or contact Customer SupportCustomer Support.