Pending Assignments View
Technicians have the ability to accept or reject Work Order assignments using the Pending Assignments View. This page must be enabled in MC Express Preferences. You can also choose to include or exclude PM Work Order assignments from the Pending Assignments View.
Technicians can also access some pending assignments from a link in email notifications. This link navigates technicians to the Login page for MC Express, and then opens the pending assignment directly for an easy acceptance / rejection process. Please reach out to your Implementation Consultant for help in setting up this feature.
For more information on the various details displayed about the assignment, refer to the explanation given about the Assignment View page.
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To access the Pending Assignments View, select the Work Order menu.
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To accept a pending assignment, tap the Flag button next to the assigned Work Order record.
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To reject an assignment:
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Select the Work Order assignment you want to reject.
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Select No from the Accept? field.
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Enter a reason for rejecting an assignment in the Comments field.
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Tap the Save button.
Assigned technicians remain on the Work Order record even if they have rejected the assignment. Schedulers or dispatchers must manually replace the assignment after being notified of the rejection. This also gives them the opportunity to review rejected assignments and maintain their original assignment if desired.
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