Upgrade Instructions

The installation and updating information in this topic do not apply to EMS Cloud Services customers. Learn more about the installation and updating of EMS software with Cloud Services.

If you are upgrading from a version of EMS released earlier to server version 35, please contact Customer Support.

ClosedUpgrade the EMS Server Components

The server upgrade process upgrades the EMS databases on your MS SQL Server. If you are upgrading from EMS Enterprise 4.x or below, a new EMS_Master database replaces your existing EMSEnterprise_Master database that contains licensing information and your existing EMS database upgrades to the current version.

A Microsoft SQL Server SA-level account is required to execute the database upgrade process.

  1. Download the EMS.ServerInstall.exe file from Accruent Access.

    To view the Downloads area, My Products > EMS Downloads (opens a new tab) > (Release) Releases & Patches.

  2. Using SQL Server Management Studio, back up your existing EMS databases.

  3. Run EMS.ServerInstall.exe.

    Run the .exe from any PC that has access to your database server.

  4. In Server, enter the name of the MS SQL Server.

  5. In Database, enter the name of the EMS database you want to upgrade. 

  6. In the Server Authentication area, specify your MS SQL Server authentication credentials. 

    If SQL Server Authentication Mode is selected, specify a User Name and Password. 

  7. Click Execute.

  8. Click Yes.

    You have completed the upgrade process for the server portion of EMS. Next, you can upgrade individual workstations. 

Note:

For information on installing the optional Email Notification Service or the EMS Campus Auto Sync Service (EMS Campus only), see Installing or Upgrading the EMS Email Notification Service and/or Installing or Upgrading the EMS Campus Auto Sync Service.

ClosedUpgrade Individual Workstations to EMS Desktop Client

EMS Desktop Web Deployment

Before beginning the installation process, install or upgrade your EMS databases.

To learn more about EMS Desktop Web Deployment, see the Web Deployment Decision Guide. If you choose not to use this option, skip to the Conventional Desktop Client Installation section.  

  1. Manually uninstall any previous versions of EMS Desktop Web Deployment on your web server.  

  2. Verify the prerequisite software is installed.

  3. Download the EMSDesktopWebDeploySetup.msi file onto the web server that runs the EMS Desktop Web Deployment.

  4. Run the EMSDesktopWebDeploySetup.msi as an administrator.

  5. On the welcome screen of the EMS Desktop Web Deployment Setup wizard, click Next to begin the installation process. 

  6. In Install EMS Desktop Web Deployment to, select the destination folder you want to install the EMS Desktop Web Deployment. 

    The installation process creates a new physical directory on your web server based on the destination folder path you entered. EMSDesktopWebDeploy in the example above.

  7. In Web Site URL and Virtual Directory Name, enter your SQL instance name.

  8. In EMS Database, enter the Database Name. The Virtual Directory Name defaults to the destination folder specified in Step 6. 
    We recommended that you keep the default setting.  The installation process creates a virtual directory on your web server based on the virtual directory entered. EMS Desktop Web Deploy in the example above. 

  9. If you use a Load Balancer with the EMS Desktop Web Deploy application, enter the Name or IP Address of your server in the EMS SQL Server field. 

  10. Click Next.

    The EMS Desktop Web Deployment must not be installed in the same virtual directory as other EMS web-based products or under a site running another version of the EMS Desktop Web Deployment.

  11. On the Ready to install the EMS Desktop Web Deployment window, click Install.

  12. On the Completed EMS Desktop Web Deployment Setup Wizard window, click Finish.  

  13. Verify your EMS Desktop Web Deployment installation by opening a browser and entering the address:

    http://[ServerName]/EMSDesktopWebDeploy/ 

    Replace [ServerName] with the name of your web server.

The first time you launch the EMS Desktop Web Deployment, it might take a few extra moments for the page to display.  If you encounter any issues, please contact Customer Support for assistance.

Install Additional EMS Services

All optional EMS features, services, and add-ons are listed here. You might need to install or upgrade additional features.

Contact Customer Support

  • Option 1 (Recommended): Go to to search the Knowledge Base or submit a case.

  • Option 2: Email emssupport@accruent.com.

  • Option 3: Phone (800) 288-4565.