EMS for Outlook Add-In Is Offline

If a user opens Microsoft^® Outlook and the EMS for Outlook icon in the Outlook toolbar is offline, then the Exchange Integration Server URL (typically from your Administrator) needs to be entered so that the application is connected and online. This might also occur if the network has issues contacting the EMS Platform Services server. 

To enter or change the Exchange Integration server URL for EMS for Outlook:

1. On the Outlook toolbar, click the EMS for Outlook icon.

   A dialog shows the status of the add-in. Only your IT System Administrator should perform this step. Learn more about Integration to Microsoft^® Exchange.

2. Click Edit.
3. Enter the new URL and click Update.